Eviction protection, road transport aid and cheaper customer service calls

Automatic summary, not yet reviewed

1. Tenants in economic hardship with no housing alternative can ask the court for an extraordinary suspension of the eviction of their main home while the state of alarm lasts. Social services must issue a report and the judge decides whether to suspend it.
2. In cases of occupying a home without title, the judge may suspend the eviction if the home belongs to a large landlord (more than ten homes or a legal entity) and the occupants are vulnerable, dependent, victims of gender violencegender violence Violence a woman suffers from a current or former partner because she is a woman. or live with minors. No suspension applies if a crime was involved, if the owner lives there, or if the entry happened after the rule came into force.
3. Companies running regular road passenger transport services under state contracts can request an economic rebalancing of their contracts due to the drop in demand caused by COVID-19, between June 22, 2020 and June 30, 2021. An advance payment will be made before May 31, 2021 and the maximum age of vehicles is extended by fifteen months.
4. If a company provides a customer service phone line, calling it cannot cost more than a call to a standard geographic landline or mobile, and an alternative number must be offered on equal terms. Basic services (water, gas, electricity, banking, insurance, transport, health and others) must have a free phone line.
5. Failing to meet customer service obligations becomes a sanctionable offense, as does failing to remove the effects of an abusive clause declared null by a court or sanctioned administratively.
6. If the Administration does not adopt protection measures within three months of the social services report, landlords and owners can request compensation equal to the average rent in the area plus ordinary expenses. Also, while the state of alarm lasts, electricity, gas or water supply cannot be cut off to vulnerable consumers.

Who it affects

• Vulnerable tenants with no housing alternative: They can ask to suspend their eviction while the state of alarm lasts.
• Landlords and property owners: They can receive compensation if the Administration takes more than three months to act.
• Road passenger transport companies: They can rebalance their contracts economically and receive an advance payment.
• Consumers and users: Calling customer service will cost at most a normal call, and will be free for basic services.
• Vulnerable electricity, gas and water consumers: Their supply cannot be cut off during the state of alarm.

Words worth knowing

Lanzamiento

The act of physically removing a person from the home after an eviction.

Gran tenedor

A natural or legal person owning more than ten homes.

Reequilibrio económico

Economic adjustment of the contract to compensate the company for losses it is not responsible for.

Consumidor vulnerable

A low-income person entitled to aid such as the electricity social bonus.

Cláusula abusiva

A contract term unfairly imposed on the consumer that is null and void.

gender violence

Violence a woman suffers from a current or former partner because she is a woman.

It summarizes the law as published in the BOE. It is written by artificial intelligence and may contain mistakes: the official text is what counts. Read the official text · How we make summaries